Workplace Mediation is a process to resolve conflicts in the working environment, where these conflict can be between employees, different departments, and even conflict with the management itself. The purpose of the mediation approach is to have a system in place that quickly and efficiently handles the issue and listen to the grievances of all parties and try to solve the problem. Since workplace conflicts can have a direct impact on workers performance and productivity, the companies take much interest in having a fair workplace mediation system in place to settle all types of disputes.
A mediator is someone who has an understanding of the working structure, holds a senior position and is unbiased to any particular group. For workplace mediation to work, all parties should see that the conflict resolution efforts are genuine and the mediator is not taking any sides. A good mediator can quickly ease down a tense and challenging problem among employees and will engage with all parties to find the solution to the problem that all people agree to and comply with the final decision. Active issues mediation is a solution that is acceptable to all parties involved in the conflict.
Employees can also benefit from the workplace mediation system. If the employees feel they have been facing injustice from within the organization or they get in conflicts with each other, they can take the case for resolution. However, the purpose of the service is to solve issues and not to build false claims and allegations to disrupt the operation of the businesses. An employee should try to avoid conflict and when the situation is such that there is an escalation in disagreements he can go for workplace mediation option. The employee should listen to the mediator and state the whole case truthfully. The reason for this entire system is to solve the problem and not attack any unit or employee at the workplace. There is no use to take the platform as a mean to play the blame game, and the mediation does not entertain false allegation and attacking anyone personally.
For any organization to prosper, it is essential that all workers perform as a team and do not fall for conflicts and fights. Having the presence of a professional workplace mediator will make sure that all incidents go straight to the mediator and he can control the situation before the conflict spreads to other areas of the work. Today most companies have the workplace mediation system in place that is open to all the employees with workplace issues.
No Comments